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  • What is The Sweetheart Difference?
    Welcome to The Sweetheart Difference, where candles create positive change. At Sweetheart Scents, we believe in using the power of candles to make a real difference. Our commitment to sustainability, craftsmanship, and charitable giving sets us apart. Every candle you purchase supports The Sweetheart Difference—a movement for conscious consumerism, meaningful causes, and a compassionate future. Join us in illuminating change—one candle at a time.
  • How does Sweetheart Scents prioritize sustainability?
    At Sweetheart Scents, we are committed to being carbon neutral and reducing our environmental footprint. We proudly partner with organizations dedicated to sustainability and conservation to help us achieve our goals. One of our esteemed partners is Plant With Purpose, an organization focused on reforestation and sustainable development. For every refill sold, including those in our Personalized Jar Kits, we pledge to have a tree planted through Plant With Purpose's impactful programs. By planting trees, we can offset the carbon emissions generated by our candles and contribute to a healthier planet. But our sustainability efforts don't stop there. We also collaborate with other like-minded organizations to make a broader impact. Through our partnerships, we support initiatives such as beach cleanups, environmental education programs, and conservation projects. We believe that by working together with various organizations, we can create a more sustainable and compassionate future. Our commitment to sustainability extends to every aspect of our business, from sourcing eco-friendly materials to minimizing waste in our production processes. When you choose Sweetheart Scents, you're not only indulging in delightful scents but also joining us in our mission to protect and preserve our planet for future generations. Together, let's make a positive difference through conscious consumerism and meaningful partnerships.
  • What ingredients are used in Sweetheart Scents candles?
    At Sweetheart Scents, we take great pride in the ingredients we use to craft our candles, prioritizing your health and well-being every step of the way. Our commitment to using only the finest, clean ingredients ensures that you can enjoy a safe and enjoyable candle experience. Our candles are primarily made from 100% natural soy wax. We source our soy wax from sustainable and renewable soybeans, supporting eco-friendly farming practices. Soy wax is a clean-burning alternative to traditional paraffin wax, releasing fewer toxins and pollutants into the air. It provides a longer and cleaner burn, allowing you to indulge in the captivating scents of our candles for extended periods without compromising air quality. In addition to our natural soy wax, we use an organic hemp wick coated with beeswax. Hemp is a highly sustainable and environmentally friendly material. It requires minimal water and no pesticides to grow, making it an excellent choice for conscious consumers. The beeswax coating on our wicks adds a touch of natural beauty while enhancing the overall burn quality. You can expect a steady and consistent flame that beautifully illuminates your space. Furthermore, we prioritize the use of nontoxic fragrances in our candles. We understand the importance of ensuring that the scents you enjoy are free from harmful chemicals and phthalates. Our carefully selected fragrances are created with your well-being in mind, providing an aromatic experience that is both delightful and safe. You can breathe easy knowing that our candles are crafted with your health and the environment in mind. By combining natural soy wax, organic hemp wicks coated with beeswax, and nontoxic fragrances, we create candles that not only fill your space with enchanting scents but also provide peace of mind. Each ingredient is thoughtfully chosen to offer a clean and sustainable candle experience. At Sweetheart Scents, we believe that you deserve the best, and we strive to exceed your expectations with every candle we create.
  • How does Sweetheart Scents contribute to charitable causes?
    At Sweetheart Scents, we are committed to making a positive difference in the world through our giving back initiative. With each purchase you make, we contribute to charitable causes that align with our values. We believe in creating a tangible impact and supporting organizations that strive to make a brighter future for those in need. One way we contribute is by planting trees through our partnership with Plant With Purpose. For every purchase, we ensure that a tree is planted through their impactful programs. By supporting reforestation and sustainable development, we help restore ecosystems, improve soil quality, enhance air quality, and provide crucial habitats for animals in impoverished areas. Together with Plant With Purpose, we are actively working towards a greener and healthier planet. In addition to our tree-planting efforts, we empower our customers to make a difference. On every product page, we provide an option for our customers to decide where an additional 3% of our profits should go. This allows you, our valued customer, to choose a cause or organization that resonates with you personally. Whether it's supporting education, healthcare, environmental conservation, or any other meaningful cause, we believe in empowering you to be part of the change you want to see in the world. With each candle purchase, you not only bring warmth and joy into your space but also contribute to a brighter future for communities and causes in need. At Sweetheart Scents, we are proud to combine our enchanting candles with a genuine commitment to philanthropy, making your purchase truly impactful. Together, let's illuminate change and create a world where compassion and kindness thrive.
  • What is the processing and shipping time for personalized candle jars?
    Upon placing your order for a personalized candle jar, we want to ensure that every detail meets your expectations. Within 1-2 business days of your purchase, our dedicated team will promptly send you an image of your personalized candle jar, allowing you to have an initial glimpse of the design. After receiving the image, we provide a 2-day window for you to review the design and make any desired changes or adjustments. Your confirmation during this time is crucial to proceed with the hand-painting process. If we do not receive a confirmation email by the end of the 2nd day, we will consider the design as confirmed and proceed with the hand-painting. There will be a deadline confirmation date and time so you know exactly when you have until. Once we receive your confirmation, our talented artists will begin the meticulous hand-painting of your personalized candle jar. This process typically takes approximately 4-8 business days to complete. During this time, our skilled craftsmen pour their dedication and attention into every stroke, ensuring that your design is beautifully rendered and captures the essence of your loved one's memory. Once the jar is painted, we will ship it out via USPS Priority Mail, which typically takes 1-3 business days for delivery. In total, you should expect to receive your personalized candle jar within 6-15 business days. We understand the significance of this tribute and strive to provide a seamless and timely experience, ensuring that your personalized candle jar arrives to you with care and in a timely manner. Should you have any further questions or require assistance, please don't hesitate to reach out to our customer service team. We are here to ensure that your journey in creating a meaningful memorial piece is smooth and satisfying.
  • What is the return policy for personalized candle jars and candle refills?
    Due to the unique nature of our personalized candle jars, we do not accept returns unless there is a defect or error on our part. However, if you receive a personalized jar or candle refill with a defect or if there is an error on our part, please contact our customer service team within 7 days of receiving your order, and we will assist you in resolving the issue.
  • Can I cancel my order for personalized candle jars or candle refills?
    For personalized candle jars, you have a 2-day confirmation window to review the design and make any necessary changes. During this time, you may cancel your order by contacting our customer service team. However, once the 2-day confirmation window has ended and you have confirmed the design, cancellations are no longer possible. For candle refills, you may request cancellation only if the refills have not yet been shipped out. Please contact our customer service team as soon as possible to request the cancellation.
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